FAQs

General Information

What is the physical address for Black Lab Apparel?

680 Benjamin Franklin Highway, Birdsboro, PA 19508

Who is our sales rep?

Kimberly Soltes – Cell (484) 332-0997 – kimberly.soltes@blacklabapparel.com

What are normal business hours and phone number?

8-4pm – (877) 415-9862

Who do I reach out to for my order status?

Who do I reach out to for my order status? – blapo@blacklabapparel.comblasales@blacklabapparl.com

What is the average turnaround time?

10 business days (2 weeks)

Can I buy something else outside the website?

Yes – please e-mail blasales@blacklabapparel.com with any questions or contact Kimberly Soltes directly.

Can I put a rush on my product?

Yes – rush fees are a static $50.00 with an expected week turnaround for branded apparel.

Can I return a product?

Yes – returns are acceptable with a 20% restocking fee for items purchased on the Roechling webstore.

Who do I contact for accounting and billing questions?

Jen Geisinger – (610) 385-6797 x139 or e-mail at Jenifer.Geisinger@manningmanagement.com